If you have a grievance or problem against any Govt.
you can use the department’s “Grievance Redressal
Machinery” to voice your problem so that it may be solved.
Unfortunately, the officers in charge do little about the grievances that they receive. You can change this. Now, you can keep a check on the working of the “grievance redressal machinery” of any department.
Use RTI and ask for the following details:
Please give a list of all
received by all the officers in your department during the period
________ to _______. The list should contain the following details:
Please give copies of all the complaints and enquiry reports made against the officials alleged to be guilty.
Once investigation into these matters begin, the Govt.
department will have to start correcting itself.
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